The Fun Begins as a Derryberry…

As you all know, I end up dealing with some unhappy customers in my quest to save cancels with the online company I work for. Most of the time, people are very respectful and allow me to walk them through the cancellation process. However, I had one lady who was absolutely irate about our refund policy (she ended up getting a full refund and had all necessary documentation). In the process of yelling at me, she told me she was going to write our corporate office detailing my reluctance to immediately issue her refund. She had my first name and asked for my last name. When I told her it was Derryberry, this really weird snort/laugh sound came out of her mouth. So, I said I had just gotten married and ended up with a really funny last name. Her response was very unique – she told me this was not a time for joking! Most likely, she will end up writing our corporate office referring to me as Lee Derryberry or whatever her real name is…

Lee